Price advertising policy

The Blue-Chip series and Velocity series follow different price advertising policy.

Velocity and Volume Discount series Blue-Chip series
Balance 20, 30, 50, One routers

AP One, AP Pro enterprise and industrial access points

Balance 210, 310, 305, 380, 580, 710, 1350, 2500 routers

Balance with MediaFast 200, 500, 750

MAX cellular routers

MAX HD2, HD4 with MediaFast

FusionHub SpeedFusion virtual appliance

List price can be advertised online. Discount cannot be advertised online. List price and discount cannot be advertised online.

Renewing product warranty and support services

InControl 2 subscription, standard warranty or FrontierCARE can be extended or renewed.

See Product Warranty and Support Services for a comparison of InControl 2 subscription, extended warranty and FrontierCARE.

Below is the eligibility of warranty and support service renewal before and after warranty expiry date. To see the warranty expiry date of your Peplink Balance or Pepwave MAX router, go to the Warranty Check page, log in with your Peplink account, and enter the serial number of your Peplink Balance or Pepwave MAX router.

InControl 2 subscription Extended warranty FrontierCARE
Description Extends InControl 2 access. Extends hardware warranty. Adds advance hardware replacement (AHR) service.
Can be extended before warranty expiry date Yes Yes Yes
Can be renewed after warranty expiry date Yes No Yes
Remark Available only for Velocity series and MAX BR series. FrontierCARE is required to extend standard warranty after warranty expiry date. A diagnostic report from the device is needed to confirm eligibility.

 

Track shipment

Once your order is shipped, you will receive shipment tracking information from our designated courier.

Product certificates

Go to the Product Certificates page and login with your Peplink account to download the product certificates.

If you do not yet have a Peplink account, contact info@frontierbv.com.

FrontierBV and Peplink accounts

When you become a partner, you will have two accounts. They are of different purposes.

Contact info@frontierbv.com if you do not have them.

FrontierBV account Peplink account
This account is with FrontierBV and it will allow you to

  1. Access this partner manual.
  2. Check pricing, discount level and shipping cost.
  3. Create proforma invoice and place order.
This account is with Peplink and it will allow you to

  1. Register sales lead for extra discount
  2. Register sales for warranty protection and InControl 2 access
  3. Check warranty expiry date
  4. Access certification materials and sit the exam

Peplink technology

The Peplink Balance routers and the Pepwave MAX routers are powered by 5 core technologies. Each of which brings unique values and benefits in difference use cases.

Product warranty and support services

All new Peplink and Pepwave products come with 1 year standard warranty. Standard warranty starts when the end user receives the product.

Peplink devices have the manufacturing date as the default warranty start date. A sales registration will adjust the warranty start date to the date the end user receives the product.

Under warranty, you can use InControl 2 to manage your Peplink Balance or Pepwave MAX router, and if your router is defective, you can request a Return Merchant Authorisation (RMA) with us. Once approved you can ship it to us and we will ship you a hardware replacement.

With FrontierCARE, you have advance hardware replacement (AHR). This means once your Return Merchant Authorisation (RMA) is approved, we will ship you a hardware replacement in advance of you shipping the defective router to us.

Below is a comparison of InControl 2 subscription, extended warranty and FrontierCARE.

InControl 2 subscription Extended warranty FrontierCARE
Description Extends InControl 2 access. Extends hardware warranty. Adds advance hardware replacement (AHR) service.
InControl 2 access Yes Yes Yes
Receive hardware replacement for RMA No Yes Yes
Receive hardware replacement in advance (AHR) for RMA No No Yes
Remark Available only for Velocity series and MAX BR series. Available in 1 year or 2 years. To extend InControl 2 access for 3 years, you can combine one 1-year InControl 2 subscription and one 2-year InControl 2 subscription. Available in 1 year or 2 years. To extend warranty for 3 years, you can combine one 1-year extended warranty and one 2-year extended warranty. Available in 1 year or 3 years. To add advance hardware replacement (AHR) service for 5 years, you can combine two 1-year FrontierCARE and one 3-year FrontierCARE.

Place order

Email your Purchase Order (PO) to orders@frontierbv.comfor ordering.

If your PO includes Blue Chip series product, please make sure you have a deal ID from deal registration or you will not be eligible to the extra discount.

Certification program

Peplink has two certification programs – Peplink Certified Sales Specialist (PCSS) and Peplink Certified Engineer (PCE). They are part of the entry requirement to becoming a Silver and Gold partner.

Peplink Certified Sales Specialist (PCSS) Peplink Certified Engineer (PCE)
Designed to equip our partners with the skills and expertise needed to provide pre-sales solution recommendation. Designed to equip our partners with the skills and expertise needed to provide post-sales technical support and installation service.

Training materials will be provided and certification exam will be conducted on Peplink online training portal. Exam fee is USD $150.

The Peplink online training portal can be accessed at www.peplinkdistributor.nl/certification/.

Login with your Peplink account. If you do not yet have a Peplink account, contact info@frontierbv.com.

Product category

All Peplink and Pepwave products are classified into three categories: Blue-Chip series, Velocity series and Volume Discount series.

Volume discount series and Velocity series products are ideal for rapid deployment in a variety of applications.

Aggressively priced, volume discount series and velocity series products provide the advanced features and proven reliability that are otherwise available only to enterprises.

Blue-Chip series products come with  advanced features and proven reliability.

The Blue-Chip Series can handle the most demanding applications and is priced to match its superior performance.

Blue-Chip series, Velocity series and Volume Discount series follow different price advertising policy.

Volume Discount series Velocity series Blue-Chip series
MAX BR1 Mini

Peplink PoE switches

Balance 20, 30, 50, One routers

AP One, AP Pro enterprise and industrial access points

Balance 210, 310, 305, 380, 580, 710, 1350, 2500 routers

Balance with MediaFast 200, 500, 750

MAX cellular routers except for the MAX BR1 Mini

MAX HD2, HD4 with MediaFast

FusionHub SpeedFusion virtual appliance