Embedded 4G LTE/3G modem

Common problems include

  • Embedded 4G LTE/3G modem says “No Device Detected”
  • Embedded 4G LTE/3G modem says ” No SIM Card Detected” despite SIM card is properly inserted
  • Embedded 4G LTE/3G modem stuck at “Obtaining IP address”

For each of these problems, please follow the trouble shooting steps below.

Embedded 4G LTE/3G modem says “No Device Detected”

  1. On the web admin page, drag the 4G LTE/3G interface to “Disable”, wait a minute before putting it back on “Priority”.
  2. Upgrade the embedded 4G LTE/3G module firmware on the hidden support web admin page. The hidden support web admin page can be assessed on http://<Your Peplink Balance/Pepwave MAX IP address>/cgi-bin/MANGA/support.cgi  after logged in on the web admin page. Check for module firmware update under “Cellular module firmware update” and follow the instructions accordingly.
  3. Factory reset the Peplink Balance/Pepwave MAX using either the hardware reset button or the software reset button on the web admin page under “System” > “Configuration”. Refer to the user manual for locating the hardware reset button.

If none of the above helps, please request for support with the results from the steps above.

Embedded 4G LTE/3G modem says ” No SIM Card Detected” despite SIM card is properly inserted

  1. Inspect the SIM card to make sure it is properly inserted. Refer to the user manual for proper SIM card insertion steps.
  2. Re-enter the APN settings as well as the SIM PIN manually to make sure there is no typo or corrupted character.
  3. Insert the SIM card to another embedded 4G LTE/3G modem of your Peplink Balance/Pepwave MAX, of if your Peplink Balance/Pepwave MAX features only one embedded 4G LTE/3G modem, insert the SIM card to another SIM slot if available.
  4. Insert the SIM card to a smartphone, USB 4G LTE/3G or a router of another make with embedded 4G LTE/3G modem and see if the SIM card is detected and usable. If the SIM card is not detected also, it is likely that the SIM card is corrupted. Please contact your mobile internet provider for a replacement SIM card.
  5. Find a SIM card that is currently working in a smartphone, USB 4G LTE/3G or a router of another make with embedded 4G LTE/3G modem and insert this SIM card to the Peplink Balance/Pepwave MAX. Be sure to the APN settings as well as the SIM PIN if needed to see if this SIM card is detected by the Peplink Balance/Pepwave MAX. If this SIM card is detected and functional with the Peplink Balance/Pepwave MAX while the other SIM card isn’t, it is likely that the other SIM card is corrupted. Please contact your mobile internet provider for a replacement SIM card.
  6. On the web admin page, drag the 4G LTE/3G interface to “Disable”, wait a minute before putting it back on “Priority”.
  7. Upgrade the embedded 4G LTE/3G module firmware on the hidden support web admin page. The hidden support web admin page can be assessed on http://<Your Peplink Balance/Pepwave MAX IP address>/cgi-bin/MANGA/support.cgi  after logged in on the web admin page. Check for module firmware update under “Cellular module firmware update” and follow the instructions accordingly.
  8. Factory reset the Peplink Balance/Pepwave MAX using either the hardware reset button or the software reset button on the web admin page under “System” > “Configuration”. Refer to the user manual for locating the hardware reset button.

If none of the above helps, please request for support with the results from the steps above.

Embedded 4G LTE/3G modem stuck at “Obtaining IP address”

  1. Re-enter the APN settings as well as the SIM PIN manually to make sure there is no typo or corrupted character.
  2. Insert the SIM card to another embedded 4G LTE/3G modem of your Peplink Balance/Pepwave MAX, of if your Peplink Balance/Pepwave MAX features only one embedded 4G LTE/3G modem, insert the SIM card to another SIM slot if available.
  3. Insert the SIM card to a smartphone, USB 4G LTE/3G or a router of another make with embedded 4G LTE/3G modem and see if the SIM card is detected and usable. If the SIM card does not obtain IP address also, it is likely that the SIM card is corrupted. Please contact your mobile internet provider for a replacement SIM card.
  4. Find a SIM card that is currently working in a smartphone, USB 4G LTE/3G or a router of another make with embedded 4G LTE/3G modem and insert this SIM card to the Peplink Balance/Pepwave MAX. Be sure to the APN settings as well as the SIM PIN if needed to see if this SIM card is detected by the Peplink Balance/Pepwave MAX. If this SIM card obtains an IP address with the Peplink Balance/Pepwave MAX while the other SIM card isn’t, it is likely that the other SIM card is corrupted. Please contact your mobile internet provider for a replacement SIM card.
  5. On the web admin page, drag the 4G LTE/3G interface to “Disable”, wait a minute before putting it back on “Priority”.
  6. Upgrade the embedded 4G LTE/3G module firmware on the hidden support web admin page. The hidden support web admin page can be assessed on http://<Your Peplink Balance/Pepwave MAX IP address>/cgi-bin/MANGA/support.cgi  after logged in on the web admin page. Check for module firmware update under “Cellular module firmware update” and follow the instructions accordingly.
  7. Factory reset the Peplink Balance/Pepwave MAX using either the hardware reset button or the software reset button on the web admin page under “System” > “Configuration”. Refer to the user manual for locating the hardware reset button.

If none of the above helps, please request for support with the results from the steps above.