Product warranty and support services

All new Peplink and Pepwave products come with 1 year standard warranty. Standard warranty starts when the end user receives the product.

Peplink devices have the manufacturing date as the default warranty start date. A sales registration will adjust the warranty start date to the date the end user receives the product.

Under warranty, you can use InControl 2 to manage your Peplink Balance or Pepwave MAX router, and if your router is defective, you can request a Return Merchant Authorisation (RMA) with us. Once approved you can ship it to us and we will ship you a hardware replacement.

With FrontierCARE, you have advance hardware replacement (AHR). This means once your Return Merchant Authorisation (RMA) is approved, we will ship you a hardware replacement in advance of you shipping the defective router to us.

Below is a comparison of InControl 2 subscription, extended warranty and FrontierCARE.

InControl 2 subscription Extended warranty FrontierCARE
Description Extends InControl 2 access. Extends hardware warranty. Adds advance hardware replacement (AHR) service.
InControl 2 access Yes Yes Yes
Receive hardware replacement for RMA No Yes Yes
Receive hardware replacement in advance (AHR) for RMA No No Yes
Remark Available only for Velocity series and MAX BR series. Available in 1 year or 2 years. To extend InControl 2 access for 3 years, you can combine one 1-year InControl 2 subscription and one 2-year InControl 2 subscription. Available in 1 year or 2 years. To extend warranty for 3 years, you can combine one 1-year extended warranty and one 2-year extended warranty. Available in 1 year or 3 years. To add advance hardware replacement (AHR) service for 5 years, you can combine two 1-year FrontierCARE and one 3-year FrontierCARE.