All new Peplink and Pepwave products come with 1 year standard warranty. Standard warranty starts when the end user receives the product.
Peplink devices have the manufacturing date as the default warranty start date. A sales registration will adjust the warranty start date to the date the end user receives the product.
Under warranty, you can use InControl 2 to manage your Peplink Balance or Pepwave MAX router, and if your router is defective, you can request a Return Merchant Authorisation (RMA) with us. Once approved you can ship it to us and we will ship you a hardware replacement.
With FrontierCARE, you have advance hardware replacement (AHR). This means once your Return Merchant Authorisation (RMA) is approved, we will ship you a hardware replacement in advance of you shipping the defective router to us.
Below is a comparison of InControl 2 subscription, extended warranty and FrontierCARE.
|InControl 2 subscription||Extended warranty||FrontierCARE|
|Description||Extends InControl 2 access.||Extends hardware warranty.||Adds advance hardware replacement (AHR) service.|
|InControl 2 access||Yes||Yes||Yes|
|Receive hardware replacement for RMA||No||Yes||Yes|
|Receive hardware replacement in advance (AHR) for RMA||No||No||Yes|
|Remark||Available only for Velocity series and MAX BR series. Available in 1 year or 2 years. To extend InControl 2 access for 3 years, you can combine one 1-year InControl 2 subscription and one 2-year InControl 2 subscription.||Available in 1 year or 2 years. To extend warranty for 3 years, you can combine one 1-year extended warranty and one 2-year extended warranty.||Available in 1 year or 3 years. To add advance hardware replacement (AHR) service for 5 years, you can combine two 1-year FrontierCARE and one 3-year FrontierCARE.|