Renewing product warranty and support services

InControl 2 subscription, standard warranty or FrontierCARE can be extended or renewed.

See Product Warranty and Support Services for a comparison of InControl 2 subscription, extended warranty and FrontierCARE.

Below is the eligibility of warranty and support service renewal before and after warranty expiry date. To see the warranty expiry date of your Peplink Balance or Pepwave MAX router, go to the Warranty Check page, log in with your Peplink account, and enter the serial number of your Peplink Balance or Pepwave MAX router.

InControl 2 subscription Extended warranty FrontierCARE
Description Extends InControl 2 access. Extends hardware warranty. Adds advance hardware replacement (AHR) service.
Can be extended before warranty expiry date Yes Yes Yes
Can be renewed after warranty expiry date Yes No Yes
Remark Available only for Velocity series and MAX BR series. FrontierCARE is required to extend standard warranty after warranty expiry date. A diagnostic report from the device is needed to confirm eligibility.