IT: an incomprehensible but inescapable concept for many people. Fortunately, Frontier engineers are specialists in IT, and are happy to use their knowledge to support you. This is how we help you with the complete configuration of your unique IT solution, to make sure that the solution we offer is also executed perfectly. Our experienced engineers properly configure all your hardware, so that you are completely ready for the installation and roll-out of your solution!
Not every organisation has a well-equipped IT department. Of course, this is not always possible, and here at Frontier we understand this better than anyone. That is why we not only anticipate in advance the suitable IT solution for you, but also offer support packs on all products supplied by us. With a Frontier support pack, you know for sure that you can always count on the expert help of our experienced engineers. They are always ready to provide every technical question with a striking answer and to banish unexpected defects to the distant past, by sending direct replacement hardware. We ensure that your organisation is not bothered by technical issues, simply by ensuring that the delivered products are and remain tip-top in order!
At Frontier we do not stop until we are sure that you get the best out of your new hardware. That is why after our configuration service we like to go the extra mile for you. So, you don’t have the knowledge or manpower to complete the installation of hardware supplied by us? With the installation service from Frontier we are happy to offer the total solution and unburden you completely. Our engineers are happy to visit you on location to ensure that your new hardware functions properly in your own environment. This way we can get the best results together!
In order to ensure that not only our customers, but also the customers of our resellers get the best out of the hardware supplied by Frontier, we offer our resellers product training. With this training we train them to become experts in the field of our products, in which advice, installation and troubleshooting skills are central topics. Profound insight with regard to this knowledge and skills leads to customer satisfaction, and of course that is our ultimate goal. With many practical examples and product knowledge, we prepare our resellers for every challenge in sales and technical implementation!
As the largest distributor of Peplink equipment on the European market, Peplink is one of our most valued brands. At Frontier, we attach great importance to the proper functioning of the unique Peplink products. That is why we offer support packs on all Peplink equipment supplied by us. These support packs are what we call FrontierCares, and are available for the Balance 210, 310, 305, 580, 710 and 1350 and the MAX 700, HD2 and HD4. You can choose between two support packages: FrontierCare 1-year and FrontierCare 3-year.
FrontierCare 1-year provides you with twelve months of hardware warranty and access to InControl 2, a Peplink service in the Cloud that allows you to monitor and configure your router data from any web browser. In addition, you are entitled to advanced replacement of your hardware with RMA (Return With Authorization). Your twelve months begin from the date of purchase, or after the end of the previous FrontierCare coverage period. FrontierCare 3-year provides you with the same support, but for thirty-six months. With a FrontierCare support pack we unburden you in the field of IT and you are ensured of the continuous operation of all your Peplink equipment!
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