Peplink Balance and Pepwave MAX router support hundreds of USB 4G LTE/3G modem. You can view a full list at http://www.peplink.com/technology/4g3g-modem-support/.
Please make sure your device is running the latest firmware for full compatibility.
If your USB 4G LTE/3G modem is not on the list, it may still be supported on your Peplink Balance and Pepwave MAX routers because many USB 4G LTE/3G modems share software driver. Please insert the USB modem to your Peplink Balance and Pepwave MAX router and see if it is recognised.
If you USB 4G LTE/3G modem is not working, first make sure your device has the latest firmware, then verify that the USB LTE/3G modem is working on a PC/laptop.
If the USB 4G LTE/3G modem is working on a PC/laptop, then please have the USB LTE/3G modem plugged in to the Peplink Balance or Pepwave MAX router, connect the Peplink Balance or Pepwave MAX router to the internet by a landline or by Wi-fi, enable remote assistance, and contact Peplink Priority Support with the following information for software driver development.
- The make and model of your USB modem
- Name of your 4G LTE/3G carrier
- APN, username and password, if any
- SIM PIN, if any
- If the USB 4G LTE/3G modem is working on PC/laptop (yes or no)
Peplink engineering team develops software driver rapidly. It could take as short as days to have your USB 4G LTE/3G supported. Please keep the Peplink Balance or Pepwave MAX router connected to the internet with the USB LTE/3G modem plugged in.