USB 4G LTE/3G modem

Peplink Balance and Pepwave MAX router support hundreds of USB 4G LTE/3G modem. You can view a full list at http://www.peplink.com/technology/4g3g-modem-support/.

Please make sure your device is running the latest firmware for full compatibility.

If your USB 4G LTE/3G modem is not on the list, it may still be supported on your Peplink Balance and Pepwave MAX routers because many USB 4G LTE/3G modems share software driver. Please insert the USB modem to your Peplink Balance and Pepwave MAX router and see if it is recognised.

If you USB 4G LTE/3G modem is not working, first make sure your device has the latest firmware, then verify that the USB LTE/3G modem is working on a PC/laptop.

If the USB 4G LTE/3G modem is working on a PC/laptop, then please have the USB LTE/3G modem plugged in to the Peplink Balance or Pepwave MAX router, connect the Peplink Balance or Pepwave MAX router to the internet by a landline or by Wi-fi, enable remote assistance, and contact Peplink Priority Support with the following information for software driver development.

  1. The make and model of your USB modem
  2. Name of your 4G LTE/3G carrier
  3. APN, username and password, if any
  4. SIM PIN, if any
  5. If the USB 4G LTE/3G modem is working on PC/laptop (yes or no)

Peplink engineering team develops software driver rapidly. It could take as short as days to have your USB 4G LTE/3G supported. Please keep the Peplink Balance or Pepwave MAX router connected to the internet with the USB LTE/3G modem plugged in.